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The best thing to do is to contact Unity Insurance Services immediately, by telephone, on 0845 0945 704. We can then provide prompt assistance in getting the claims process under way.

The exact process will differ slightly, depending on the policy involved and the type and extent of the loss. Your Account Handler will discuss what happens next and will be available to help smooth the way to a quick and satisfactory conclusion.

If the claim relates to injury or illness of a person travelling abroad, you should contact Unity Assist direct on 01992 645138 (international +44 1992 645138) E-mail: unity@oneassist.com as soon as possible.

In the event of minor losses, Unity Insurance Services may be able to settle the claim, swiftly, on behalf of the insurers. If the loss is more extensive, your Account Handler will arrange for on the spot assistance from a loss adjustor.

See the ‘Frequently Asked Questions’ section for more advice.